At Ambersouk Ltd, we are committed to protecting the privacy of our customers and website visitors. This policy outlines how we collect, use, and protect your personal information. By providing your information on this website, you can be assured that we will handle it in accordance with our Privacy Statement. We may update this policy from time to time, so we recommend checking this page periodically to stay informed.


Information We Collect

We may collect, store, and use the following types of personal data:

Information about your visits to and usage of ‘Our Website’,, including your IP address, geographical location, browser type, and referral source.  Information related to transactions between you and us, such as purchases or orders you make.  Information you provide when registering with us, contacting us directly through the website, via email, by telephone, via our social channels or when attending our Ambersouk customer events including your name, address, phone number, email address, and payment details.  Any other information you choose to send us. 

How We Use Your Personal Data

We treat all your personal information as private and confidential, however we reserve the right to disclose such information in certain circumstances as set below. 

We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation.

We May Use Your Personal Information to:

Enable you to use our website and services effectively.  Administer the website and enhance your browsing experience. Process orders and respond to enquiries submitted on the website. Communicate with you, including sending statements, invoices, and collecting payments. Send you general updates and non-marketing communications. Honour your specific requests for email notifications, including newsletters (you can opt-out at any time). Provide statistical information to third parties about our users in an anonymous and aggregated manner.  Handle enquiries and complaints related to the website.
We will not provide your personal information to third parties for direct marketing purposes without your express consent.

How Long We Keep Your Personal Data

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Your personal data will therefore be kept for the following periods or, where there is no fixed period, the following factors will be used to determine how long it is kept:

Personal details will be kept on record until a customer chooses to unsubscribe through mailers.

Personal details will be kept on record until a customer chooses to unsubscribe by emailing at 


We may disclose your information to our employees, suppliers, or subcontractors as reasonably necessary and in accordance with this privacy policy.  Additionally, we may disclose your information:

To the extent required by law. In connection with legal proceedings or potential legal proceedings. To establish, exercise, or defend our legal rights. Except as provided in this privacy policy, we will not share your information with third parties.


Like most websites, we use cookies to distinguish you from other users, track your visits, and remember your previous purchases. Cookies are small pieces of information stored on your computer's hard drive that track your website activity. While most browsers accept cookies automatically, you can modify your browser settings to reject them. However, please note that disabling cookies may limit certain features of our website, including the ability to order or enquire about items.

Your Consent

By visiting our website, you accept and consent to the practices described in this Privacy Policy and our Terms of Service. By submitting your information, you agree to the use of your data as outlined in this policy.

Security of Your Personal Data

We take reasonable technical and organizational measures to prevent the loss, misuse, or alteration of your personal information. However, please note that data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent online. We regularly manage, check, and update our website's security measures and use up-to-date cyber essentials. We securely store and update passwords. While we make efforts to ensure our materials are virus-free, it is advisable to use antivirus software when downloading content from the internet. We are not responsible for any loss, disruption, or damage to your data or computer system resulting from the use of materials derived from our website.

Links to Other Websites

Our website may contain links to other websites of interest or social platforms such as Facebook, Instagram, and LinkedIn. However, once you leave our site using these links, please note that we do not have control over such other websites and social platforms. We are, therefore, not responsible for the privacy practices or content of such sites nor are such sited governed by this Privacy Statement.  We advise exercising caution and reviewing the privacy policy applicable to each website and platform you may visit.

Your Rights

Please inform us if your personal information needs amending or updating. You may also request access to the personal information we hold about you or ask for its deletion from our systems. If you do not want us to process your personal data for marketing purposes, you can notify us by email at any time. In some cases, you may have already provided your consent for us to use your data, or we will offer you an opportunity to opt out. 

If you have any questions about this privacy policy or the handling of your personal information, please contact us via email at